Q&A

Frequently asked questions How far in advance should I book?

Please book your removal as early as possible. Note that weekends and Bank Holidays are the busiest days for removals. We also do short notice removals.

When do I need to pay?

For smaller moves you may pay on the day of removal. For larger moves we require a non-refundable deposit should you make up your mind or change the date of the move. We accept cash, cheques with a valid bank guarantee card, bank account transfer.

International removals

The prices for European removals always include the cost for crossing the Channel / La Manche and the tolls for continental roads and tunnels.

Quotations. Can I book on the Internet?

Prices found on our website are mostly for guidance only. Please call or e-mail us for a quote. For bigger moves it may be necessary to arrange a visit to your property. Please feel free to fill up our quotation or contact form. Give us as many details as possible in order to give you the correct quote. We will contact you as soon as possible. Any difficulties we encounter with your removal like sofas or wardrobes not fitting through staircases, door frames nor going over stair rails may incur extra charges as we may have to spend more time trying to sort them out. If you are willing to help with the move it will subsequently reduce the removal time and we will give you a better quote.

Availabilty

We are available 24/7.

What are your van sizes?

1. SWB Transit - payload 832kgs

Internal dimensions in millimetres
Length                                    2458
Height                                        1514
Width                                     1719
Rear door width                     1540
Rear door height                     1466
Cubic capacity                          6.6(cm)

2. LWB Transit - payload 1439 kg

Internal dimensions in millimetres
Length                                   3200
Height                                        1800
   Width                                     1650
   Cubic capacity                         11.89 cu. m

3. Luton Transit - payload 1500 KG

   Internal dimensions in millimetres
   Length                                   4000
   Height                                        2190
   Width                                     2040
   Rear door width                     1810
   Rear door height                     1880
Cubic capacity                         17.00 cu. m

We also operate larger 7.5t trucks for bigger moves.

Access

Please tell us about any difficulties we may encounter with access to your property. Keep all staircases, doorways and other access routes clear for our removals team. Please make sure our removal van can park as close as possible to your property. Please see our Terms and Conditions on the bottom of the page for more details related to parking at your property.

Fragile items

Make sure all your fragile items are packed properly. Extra layers of bubble wrap, wrapping paper or cardboard. Please affix Fragile stickers to the boxes or simply use a black marker pen.

Labeling

It is advisable to label all your boxes, bags etc

Packing / Unpacking and dismantling / assembling furniture

We can provide those at extra cost. For bigger moves we may require an extra day prior and post removal day.

Freezer, Fridges, Cookers and Washers.

Please empty and defrost fridges and freezers prior to removal. Cookers and washing machines should also be emptied.

Special moves

We do not do removal for the following: large pianos, large items that can only be removed through balconies or window frames at upper floors, money safes. However we can arrange this for you at extra cost through a third party company.

Pets and Children.

We all know how curious children are and willing to help. In case of a move it is better for them to keep a safe distance. Pets should be kept away. Aggressive type Pit-bulls should be kept in a leash and/or a muzzle should be used.

guaranteed

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